Refund policy

Refund Policy

We stand behind Avorean Liquid Collagen with a 90-day money back guarantee. If you are not completely satisfied with your purchase for any reason, contact us within 90 days of delivery and we will make it right.

How To Request A Refund

To request a refund within the 90-day window, contact us at avoreanstore@gmail.com with your order number and a brief description of your experience. Once approved, refunds will be issued to your original payment method within 5 to 7 business days.

Damages and Issues

If your item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery at avoreanstore@gmail.com. Your email must include your order number, clear photos of the item, and a description of the issue. If approved, we will provide a replacement item or full refund at no additional cost.

Non-Refundable Situations

Refund requests submitted after 90 days of delivery will not be accepted. We are unable to process refunds for orders where the product has been fully used beyond a reasonable trial period.

Order Changes and Cancellations

Orders are processed quickly so we are unable to cancel, modify, or update any order once it has been placed. Please double check your shipping address, product selection, and contact information before completing your purchase.

Shipping Disclaimer

Once your order has been shipped we are not responsible for delays caused by the carrier, customs, or other external factors. If a package is marked as delivered but cannot be found you must contact the shipping carrier directly. We are not responsible for lost or stolen packages.

Contact

For any questions or support contact us at avoreanstore@gmail.com.